At Flepra, we strive to provide exceptional digital marketing services, including social media marketing, Facebook ads, Google ads, brand awareness campaigns, targeted location reaches, and other related services. We are committed to ensuring customer satisfaction and delivering results that meet or exceed your expectations. This return policy outlines the terms and conditions under which returns may be considered.
Eligibility for Returns:
- Returns are considered on a case-by-case basis and are subject to the nature of the service provided.
- Our return policy applies to payments made directly to [Your Digital Agency Name] for our digital marketing services.
- Third-party fees, such as advertising costs on social media platforms or search engines, are not eligible for returns and are governed by the respective platform’s policies.
Dissatisfaction with Services:
- We are dedicated to delivering high-quality services tailored to your specific needs. In the event that you are unsatisfied with the results or our performance, we encourage you to contact us promptly to discuss your concerns.
- We will work closely with you to understand the issue and find a satisfactory resolution. Depending on the circumstances, we may offer additional revisions or alternative solutions to address your concerns.
- Returns, in part or in full, may be considered if it is determined that our services did not meet the agreed-upon objectives and reasonable attempts to resolve the issue have been unsuccessful.
Exclusions:
- Returns are not provided for completed services, as the time, expertise, and resources involved have already been utilized.
- Returns are not available for any third-party costs, including but not limited to advertising expenses, domain registrations, or software subscriptions.
- Returns are not provided for any delays or issues beyond our control, such as technical difficulties, platform outages, or changes in policies implemented by third-party platforms.
Requesting a Return:
- To request a return, please contact our customer support team at [contact email or phone number]. Provide your name, contact information, details about the service for which you are requesting a return, and the reason for your request.
- Our team will review your return request promptly and respond to you within a reasonable timeframe.
Refunds for Returned Services:
- If a return is approved, the refund amount will be determined based on the nature of the service and the extent to which the service was not provided as agreed upon.
- Refunds, if granted, will be issued to the original payment method used for the transaction.
Modifications to the Return Policy:
- We reserve the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review the policy periodically to stay informed about any revisions.
Please note that this return policy is designed to provide general guidelines. Specific cases may be subject to further discussions and negotiations between Nodes media and the client. For any questions or concerns regarding our return policy, please feel free to reach out to us directly.