At Maltreo, we strive to provide exceptional digital marketing services, including social media marketing, Facebook ads, Google ads, brand awareness campaigns, targeted location reaches, and other related services. We are committed to ensuring customer satisfaction and delivering results that meet or exceed your expectations. However, we understand that situations may arise where a refund is necessary. This refund policy outlines the terms and conditions under which refunds may be granted.
Eligibility for Refunds:
- Refunds are considered on a case-by-case basis and are subject to the nature of the service provided.
- Our refund policy applies to payments made directly to [Your Digital Agency Name] for our digital marketing services.
- Third-party fees, such as advertising costs on social media platforms or search engines, are not eligible for refunds and are governed by the respective platform’s policies.
Service Cancellation and Refunds:
- If you decide to cancel our services before any work has commenced, you may be eligible for a full refund.
- If work has already begun, the refund amount will be determined based on the progress made and the expenses incurred up to that point.
Dissatisfaction with Services:
- We are dedicated to delivering high-quality services tailored to your specific needs. In the event that you are unsatisfied with the results or our performance, we encourage you to contact us promptly to discuss your concerns.
- We will work closely with you to understand the issue and find a satisfactory resolution. Depending on the circumstances, we may offer additional revisions or alternative solutions to address your concerns.
- Refunds, in part or in full, may be considered if it is determined that our services did not meet the agreed-upon objectives and reasonable attempts to resolve the issue have been unsuccessful.
Exclusions:
- We do not provide refunds for completed services, as the time, expertise, and resources involved have already been utilized.
- Refunds are not available for any third-party costs, including but not limited to advertising expenses, domain registrations, or software subscriptions.
- Refunds are not provided for any delays or issues beyond our control, such as technical difficulties, platform outages, or changes in policies implemented by third-party platforms.
Requesting a Refund:
- To request a refund, please contact our customer support team at [contact email or phone number]. Provide your name, contact information, details about the service for which you are requesting a refund, and the reason for your request.
- Our team will review your refund request promptly and respond to you within a reasonable timeframe.
Modifications to the Refund Policy:
- We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review the policy periodically to stay informed about any revisions.
Please note that this refund policy is designed to provide general guidelines. Specific cases may be subject to further discussions and negotiations between Nodes media and the client. For any questions or concerns regarding our refund policy, please feel free to reach out to us directly.